At SEM.ca we are committed to delivering quality products to you. However, we do have a return policy that you should be aware of. Please take a few moments to read and understand our return policy.
You have 30 days from reception of your product(s). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item(s) must be unused and in the same condition that you received them. It must also be in the original packaging. You will get a refund for the price of the part only. Shipping is not refundable.
PLEASE CONTACT US FIRST, FOR RMA NUMBER WITHOUT RMA, THERE MAY BE DELAYS IN PROCESSING YOUR RETURN
RETURNS BECAUSE OF DEFECTIVE PARTS OR SEM’s MISTAKE
If we have made an error with your shipment (i.e wrong part) we have absolutely no problem to replace it. But you must first return the part to us. We will, then, provide you with a return label at zero cost to you. But once again you must return the part to us first. If you choose to receive a replacement before returning the part to us, you will need to pay for the part and once we receive the return we will be happy to refund your money. Unfortunately these are situations we try to avoid by checking everything prior to shipment. But due to certain circumstances that are out of our control, sometimes mistakes or problems can occur with a shipment. We take full responsibility for our mistakes if any. So once again, if you decide to order for a replacement without sending the defective or wrong part you must pay for it first. We will pay for regular shipping both ways by providing you with a return label.
It's ok if you change your mind, if you decide to return your product you must pay shipping back to us. Remember to use a trackable service and to protect your shipment by purchasing insurance against lost or damaged package. It's your responsIbility to make sure that we receive the product back. The best way is to obtain a tracking number so you can prove shipment was delivered, any damaged goods in transit will not be refunded, that is why it's important to purchase insurance to protect your shipment.
A restocking fee of 10% to 30% may apply to any parts involving assembly and/or specific configuration. Special orders may not be refundable.
WHY RESTOCKING FEES?
We have many expenses when restocking products in our warehouse. This includes administrative costs, equipment test and inspection. If you have a change of mind you must bear the responsability of the costs associated with that.
RETURNS NOT ACCEPTED
These types of goods are exempt from being returned. Installed parts (unless product is defective), special order and modified parts are not accepted under any circumstances. In addition to that, all sales marked as "FINAL SALE" cannot be returned.
HOW WE PROCESS REFUNDS
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds (if applicable)
If we sent you an e-mail informing you of a refund, and you haven’t received a refund after 10 business days, please contact your credit card company. It may take some time before your refund is officially processed. There is often some processing time before a refund is processed by your credit card company. If after15 business days you still have not received your refund, please contact us at firstname.lastname@example.org.