Company

About SEM

We are Electro-Mechanic Systems S.E.M. Inc. Since 1978, our company is specializing in payment and control applications. We are designer and manufacturer of all SEM tagged electronic and software products.

Our service department assures all our customers of the best support possible either on our products or those of our partners in business.

Our satisfaction policy toward our customers is at the base of our corporate values which include a total quality assurance and total integrity in our relationship with our clientele.

Our market

Our target market is divided in five sections as you can see in our welcoming page. But there could be more. Our territory is mainly North American. Nevertheless, many of our products found their way to other continents where they were perfectly suited. Our field of expertise, mainly money controls, can be found in those five product channels that are:

  • Printing and photocopying for which we offer payment and control solutions along with software adapted to public and private environments.
  • The Vending industry for which our CT3 and CTX Testers as well as our electronic controllers and all the products offered by our partners are well known along with our technical support and service.
  • The cashless business with our U-Smart and Aztek smart cards, our U-Gold online account software and our credit card solutions.
  • The Coin Timer business where our coin and card timers not only meet the industry standards but actually set them.
  • The Paystation business with our Paymax series offering many models of change, token, card and printed ticket dispensing machine, plus some specialized models for the parking, carwash and laundromat industries.

With those five product divisions, you can certainly find some applications for copy centres, vending machines operations, food services, higher education and public libraries, as well as campgrounds, carwash and hotels. All of them have one point in common: A partner offering well-suited solutions for payment and controls; a partner present for over 35 years that believes in the quality of its products and the reliability of its after-sale service.

Return Policy

At SEM.ca we are committed to delivering quality products to you. However, we do have a return policy that you should be aware of. Please take a few moments to read and understand our return policy. 

You have 30 days from reception of your product(s). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item(s) must be unused and in the same condition that you received them. It must also be in the original packaging. You will get a refund for the price of the part only. Shipping is not refundable.

PLEASE CONTACT US FIRST, FOR RMA NUMBER WITHOUT RMA, THERE MAY BE DELAYS IN PROCESSING YOUR RETURN 

RETURNS BECAUSE OF DEFECTIVE PARTS OR SEM’s MISTAKE
If we have made an error with your shipment (i.e wrong part) we have absolutely no problem to replace it. But you must first return the part to us. We will, then, provide you with a return label at zero cost to you. But once again you must return the part to us first. If you choose to receive a replacement before returning the part to us, you will need to pay for the part and once we receive the return we will be happy to refund your money. Unfortunately these are situations we try to avoid by checking everything prior to shipment. But due to certain circumstances that are out of our control, sometimes mistakes or problems can occur with a shipment. We take full responsibility for our mistakes if any. So once again, if you decide to order for a replacement without sending the defective or wrong part you must pay for it first. We will pay for regular shipping both ways by providing you with a return label.

OTHER RETURNS
It's ok if you change your mind, if you decide to return your product you must pay shipping back to us. Remember to use a trackable service and to protect your shipment by purchasing insurance against lost or damaged package. It's your responsIbility to make sure that we receive the product back. The best way is to obtain a tracking number so you can prove shipment was delivered, any damaged goods in transit will not be refunded, that is why it's important to purchase insurance to protect your shipment.

RESTOCKING FEE
A restocking fee of 10% to 30% may apply to any parts involving assembly and/or specific configuration. Special orders may not be refundable.

WHY RESTOCKING FEES?
We have many expenses when restocking products in our warehouse. This includes administrative costs, equipment test and inspection. If you have a change of mind you must bear the responsability of the costs associated with that. 

RETURNS NOT ACCEPTED 
These types of goods are exempt from being returned. Installed parts (unless product is defective), special order and modified parts are not accepted under any circumstances.  In addition to that, all sales marked as "FINAL SALE" cannot be returned. 

RETURN ADDRESS

SEM Inc

3610 Valiquette

St-Laurent, Quebec

Canada

H4S1X8

HOW WE PROCESS REFUNDS
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. 

Late or missing refunds (if applicable)
If we sent you an e-mail informing you of a refund, and you haven’t received a refund after 10 business days, please contact your credit card company. It may take some time before your refund is officially processed. There is often some processing time before a refund is processed by your credit card company. If after15 business days you still have not received your refund, please contact us at info@sem.ca.

Product warranty

By purchasing a product from S.E.M. Inc., clients are accepting the terms of this warranty.

S.E.M. Inc. warrants all parts of new equipment for one (1) year, from date of invoice against DEFECTIVE FUNCTIONALITY OR MATERIAL, but not against damage caused by vandalism, accident or improper operation and installation.

S.E.M. Inc. shall not be liable for any direct, indirect and/or consequential damages or losses, including loss of revenue or any other consequences as a result of the use of the work carried out by S.E.M. Inc. for the client, including any loss resulting from equipment failure or malfunctions, design or programming errors or any other use of the work carried out in this contract.

S.E.M. Inc.’s obligation under this warranty is limited to correcting, or at its option replacing, without charge at its factory, any equipment, components or parts thereof which are returned to its factory (transportation charges prepaid) within one year after date of invoice. The part(s) returned under this warranty that are found without any problem after examination may be object of fees not covered under this warranty.

Any changes in design or improvements added to the line of S.E.M. equipments shall not create any obligation to upgrade or modify free of charge equipments previously sold and delivered to the client.

Any unauthorized alteration or wrong use of the equipment voids this warranty.

Equipment or components returned for Warranty repair must be accompanied by a copy of the original invoice as verification of purchase date. Equipment or components returned without a copy of original invoice will be charged to the customer at the regular repair rates.

General Conditions And Policies

Availability 

 

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.  

 

Delivery Location and International Customers 

 

Items offered on our website are only available for delivery to addresses in Canada and USA. We also accept orders from international customers but it is not possible to process these orders through our web site for the moment. Please contact us directly for such orders. 

 

Delivery Time  

 

An estimated delivery time will be provided to you once your order is placed. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order as soon as possible. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturdays and Sundays.  

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.  

 

Delivery Instructions  

 

You can provide us special delivery instructions following your order. We will do the best we can to accommodate these instructions. However, additional handling fees could apply. 

 

Shipping Costs  

 

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.  

Sales tax is charged according to the state/province or territory to which the item is shipped.  

 

Damaged Items in Transport  

 

If there is any damage to the packaging on delivery or if you have any questions regarding the shipment of your order, please contact us directly by phone or by email at info@sem.ca.  

 

SEM.CA Conditions and Policies 

 

This website is operated by Electro-Mechanic Systems S.E.M.inc. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.  

 

Use of our Website  

 

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.  

You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.  

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.  

 

General Conditions  

 

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.  

You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.  

 

Products or Services  

 

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction. Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian or US dollars depending of the site country selected.  

We reserve the right, in our sole discretion, to refuse orders. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.  

We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.  

  

Your Personal Information  

 

Please see our Privacy Policy to learn about how we collect, use, and share your personal information.  

 

Errors and Omissions  

 

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.  

We do not undertake to update, modify or clarify information on our website, except as required by law.  

 

Disclaimer and Limitation of Liability  

 

You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.  

The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.  

In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.  

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.  

 

Indemnification  

 

You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.  

 

Entire Agreement  

 

The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.  

 

Waiver  

 

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.  

 

Severability  

 

If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.  

 

Governing Law  

 

Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Province of Quebec without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of the Province of Quebec in the City of Montreal, Quebec and you irrevocably consent to the exclusive jurisdiction and venue of such courts. 

  

Questions or Concerns  

 

Please send all questions, comments and feedback to us at administration@sem.ca.  

 

PRIVACY POLICY    

 

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. Our privacy policy is based upon the values set by the Canadian Standards Association's Model Code for the Protection of Personal Information and Canada's Personal Information Protection and Electronic Documents Act.  

 

Introduction  

 

We are responsible for maintaining and protecting the Personal Information under our control. We have designated an individual or individuals who is/are responsible for compliance with our privacy policy.  

 

Identifying Purposes  

 

We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.  

 

Consent  

 

Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.  

 

Limiting Collection  

 

The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.  

 

Limiting Use, Disclosure and Retention  

 

Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law. 

  

Accuracy  

 

Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.  

 

Safeguarding Customer Information  

 

Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.  

 

Openness  

 

We will make information available to you about our policies and practices with respect to the management of your Personal Information.  

 

Customer Access  

 

Upon request, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and completeness of your Personal Information, and may request that it be amended, if appropriate. However, in certain circumstances permitted by law, we will not disclose certain information to you. For example, we may not disclose information relating to you if other individuals are referenced or if there are legal, security or commercial proprietary restrictions.  

  

Cookies  

A cookie is a small computer file or piece of information that may be stored in your computer's hard drive when you visit our websites. We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience.  

Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience optimal performance of our website.  

  

Other Websites  

Our website may contain links to other third party sites that are not governed by this privacy policy. Although we endeavour to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed. 

Career

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